CUSTOMER ZONE

Alerts and Notifications

Alerts

  • Service Alerts
    Promptly receive real-time Service Alerts to notify you of network and service issues as they happen.

    Available via Thomson Reuters Messenger, SMS, and email
    Can be tailored to the Thomson Reuters services you use

Please note:

Notifications and product support pages will no longer be available on Customer Zone by the end of 2017.The knowledge centre will also be closed.  This information and much more is accessible on the My Account portal now.

Notifications

  • Content Notifications
    Subscribe for planned content changes, covering real-time and historical data across all asset classes relevant to you.
    Thomson Data Notifications
    Upcoming data changes that impact Thomson product users are collated here for download and review.
  • RIC Change Events
    Subscribe and be alerted to planned changes to Thomson Reuters Instrument Codes before they happen.
  • Product Change Notifications
    Get notified when your product has new or enhanced functionality or a product change occurs that may require action by you. Receive critical security information essential in protecting your desktop.
  • Quarterly Notifications
    Download Quarterly Notifications and get a summary of product and service changes announced by our Third Party data suppliers.
  • Singapore Data Centre (SG1) Power Down maintenance exercise
    Thomson Reuters is conducting a power and critical services maintenance event on 16th and 17th November 2013 for the Singapore Data Center (SG1).